SAP C-TS470-2412 Practice Exam Online & Exam C-TS470-2412 Guide

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SAP C-TS470-2412 Exam Syllabus Topics:

Topic	Details
Topic 1	Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.
Topic 2	Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.
Topic 3	Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.
Topic 4	Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.

SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q63-Q68):

NEW QUESTION # 63
Which cancellation information can you maintain on service contract item level? Note: There are 2 correct answers to this question.

A. Cancelling party
B. Reason
C. Billing block
D. Latest end date

Answer: A,B

Explanation:
In SAP S/4HANA Service contracts (scope item 3MO), cancellation details at the item level include:
* Cancelling party: Specifies who initiated the cancellation (e.g., customer or provider), maintained in the contract item data.
* Reason: A cancellation reason (e.g., customer request) can be recorded for audit and reporting purposes.
* Latest end date: Defined at the contract header or item validity level, not a cancellation-specific field.
* Billing block: Applied to block billing but not a cancellation attribute.This is configured in the contract item settings."Maintain cancelling party and reason at the service contract item level for cancellation tracking." (SAP Help Portal, Service Contract Management).

NEW QUESTION # 64
In a maintenance plan, what is used to determine the items in a call object?

A. A service order template
B. A product proposal
C. A product bundle
D. A bill of material

Answer: D

Explanation:
In a maintenance plan, acall object(e.g., a service order) is generated based on scheduling. Theitemsin this call object-such as spare parts or services-are determined by abill of material (BOM)(Option D).
A BOM with usage type "4" (Plant Maintenance) or "S" (S4 Service) defines the components (materials or services) required for the maintenance task. When the maintenance plan triggers a call, the system references the BOM assigned to the technical object (e.g., equipment or functional location) or task list to populate the call object's items.
* Product bundle (A):Used for grouping products, not for maintenance plan items.
* Service order template (B):Defines a structure for service orders but is not linked to maintenance plan scheduling.
* Product proposal (C):Suggests items based on rules, not a source for call object items.
"The items in a call object generated by a maintenance plan are determined by the bill of material assigned to the technical object or task list, specifying required components."

NEW QUESTION # 65
You are a consultant on an SAP S/4HANA Cloud brownfield project. In a meeting, the customerdecides to remodel an existing business process in accordance with clean core principles. Which of the following SAP Signavio solutions can be used for the remodeling?

A. SAP Signavio Process Governance
B. SAP Signavio Process Intelligence
C. SAP Signavio Process Insights
D. SAP Signavio Process Manager

Answer: D

Explanation:
For remodeling a business process in an SAP S/4HANA Cloud brownfield project to align withclean core principles(minimal customizations, standard processes),SAP Signavio Process Manager(Option B) is the appropriate tool.
SAP Signavio Process Manager is a modeling tool that allows consultants to design, visualize, and optimize business processes using BPMN (Business Process Model and Notation). It supports remodeling by enabling the creation of process models that adhere to SAP's best practices, ensuring a clean core approach.
* A:Process Governance focuses on workflow execution and compliance, not remodeling.
* C:Process Insights provides analytics, not process design.
* D:Process Intelligence analyzes process performance, not remodeling.
"SAP Signavio Process Manager enables the remodeling of business processes to align with clean core principles by providing a platform for process design and optimization."

NEW QUESTION # 66
Which functions are defined in the item category configuration? Note: There are 2 correct answers to this question.

A. Product type
B. Billing plan type
C. Contract item filter by product list
D. Billing relevance

Answer: B,D

Explanation:
Item category configuration in SAP S/4HANA Service defines item behavior:
* Billing plan type: Specifies if and how billing plans (e.g., periodic, milestone) are applied to the item.
* Billing relevance: Determines whether the item is billable (e.g., A for order-related billing) and how it' s processed in billing documents.
* Contract item filter by product list: Not a standard function in item category configuration.
* Product type: Defined in material/service master data, not item category.This is set in Customizing under Service # Transactions."Item category configuration defines billing plan type and billing relevance for service items." (SAP Help Portal, Item Category Configuration).

NEW QUESTION # 67
Which of the following is the correct sequence when creating a hierarchical structure in organizational management?

A. Organizational unit # Position # Holder # User
B. Position # User # Organizational unit # Holder
C. Organizational unit # Holder # User # Position
D. Position # Holder # User # Organizational unit

Answer: A

Explanation:
In SAP S/4HANA Organizational Management (integrated with HCM or service structures):
* Organizational unit # Position # Holder # User: The sequence starts with defining an organizational unit (e.g., department), then positions within it (e.g., service technician), followed by assigning holders (employees) to positions, and finally linking users (system logins) to holders. This hierarchy is built using transaction PPOME or similar tools.
* Other sequences disrupt the logical top-down structure required for organizational management.This aligns with SAP's standard organizational setup process."Create organizational units, then positions, assign holders, and link users in that order for a hierarchical structure." (SAP Help Portal, Organizational Management).

NEW QUESTION # 68
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